Compass Mining

Poor (2.3/5)https://compassmining.io/

Compass Mining operates a marketplace where customers buy and own ASIC miners that Compass then hosts across roughly 20 partner facilities totaling about 160MW of capacity. Cooling method isn't stated on its homepage, though its facilities are predominantly air-cooled.

Recent Activity

Trustpilot
BBB rating 4 → 4.3 · 19 days ago

Most recent mention

"Big thank you to Thomas, Tina, Trissia, Geo, and all the rest of the team at Compass! Purchased a rig, and it’s up and hashing before the day is out!! Thank ya’ll for all the hard work!!"

26 days ago· by Jacob· 5.0View source ↗

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BBB Profile

Accreditation: Not accreditedLetter rating: A-Complaints (3 yrs): 17BBB profile ↗

Mining Type

ASIC Air-CooledASIC Air-Cooled

Locations

2?
  • office — Denver, United States(exact)

    Denver operations / corporate office, Colorado

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  • facility — Colorado Springs, United States(exact)

    El Paso County hosting facility, Colorado Springs

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  • facility — United States(guessed)

    Indiana facility

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  • facility — Canada(guessed)

    Manitoba, Canada facility

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  • facility — United States(guessed)

    Iowa facility

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  • facility — United States(guessed)

    Minnesota facilities (2nd site in state)

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  • facility — United States(guessed)

    Ohio facility

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  • facility — United States(guessed)

    Nebraska facility

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  • facility — United States(guessed)

    Texas facilities (multiple 2025 site energizations, no specific city)

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  • facility — United States(guessed)

    North Dakota facility

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  • facility — United States(guessed)

    Wyoming facility

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  • facility — Canada(guessed)

    Ontario, Canada facility

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⚖️ RegulatoryF-

Checked against 5 regulator sources — no warnings found.

Reads whatever court/regulator sources are configured for this score (see the Regulatory section below) and reports back — it's a starting point for your own research, not a verdict.

  • UK FCA Warning List:5.0/5(Not listed)· checked Jul 9, 2026view ↗

    Not named on the UK FCA Warning List as of 2026-07-10 (checked by name and domain). Scored 5.0/5 under this project's pass/fail convention for regulator lists: clean = 5.0, listed = 1.0.

  • US SEC PAUSE List:5.0/5(Not listed)· checked Jul 9, 2026view ↗

    Not named on the SEC PAUSE list as of 2026-07-10 (checked by name and domain). Scored 5.0/5 under this project's pass/fail convention for regulator lists: clean = 5.0, listed = 1.0.

  • US CFTC RED List:5.0/5(Not listed)· checked Jul 9, 2026view ↗

    Not named on the CFTC RED List as of 2026-07-10 (checked by name and domain). Scored 5.0/5 under this project's pass/fail convention for regulator lists: clean = 5.0, listed = 1.0.

  • IOSCO Investor Alerts:5.0/5(Not listed)· checked Jul 9, 2026view ↗

    Not named on IOSCO’s Investor Alerts Portal as of 2026-07-10 (checked by name and domain). Scored 5.0/5 under this project's pass/fail convention for regulator lists: clean = 5.0, listed = 1.0.

  • Federal Court Records:1.0/5(8 cases)· checked Aug 31, 2026view ↗

    8 federal court records matched this company as a party in the RECAP archive: "PCT Litigation Trust v. Compass Mining, Inc." (United States Bankruptcy Court, D. Delaware, filed 2025-08-10); "Compass Datacenters LLC v. Compass Mining Inc" (District Court, N.D. Texas, filed 2024-08-05); "Compass Mining, Inc. v. MO POW 2, LLC" (District Court, E.D. Missouri, filed 2024-03-15); "Compass Mining, Inc. v. Mohammad Ali" (District Court, S.D. Texas, filed 2023-08-29); "Huang v. Compass Mining Inc." (District Court, S.D. Florida, filed 2023-01-17) — plus 3 more. At least one appears to be a BANKRUPTCY proceeding. Litigation presence is a caution flag requiring manual review, not proof of wrongdoing — the company may be a plaintiff, and party-name matches can collide with similarly named entities (case names listed above so a human can verify).

🛡️ Trust SignalsA-

Checked against 3 trust signals — see the per-source breakdown below.

Reads whatever site-health/trust sources are configured for this score (see the Trust Signals section below) and reports back — it's a starting point for your own research, not a verdict.

  • ScamAdviser:3.0/5(Likely Safe)· checked Jul 9, 2026view ↗
  • Website Exists:5.0/5(A)· checked Sep 3, 2026view ↗
  • Site History:5.0/5(since 2021)· checked Aug 25, 2026view ↗

Trustpilot Summary3.3

3.3 from 792 Trustpilot reviews — by far the largest review base in this directory, and genuinely mixed. A substantial body of long-tenured customers, several citing five years, praise responsive named support staff, fair hardware pricing, reasonable hosting fees and proactive handling of relocations and upgrades; more than one reports a rig bought and hashing before the end of the same day. The negative reviews are equally concrete, and the most useful of them names a mechanism rather than a mood. A customer who bought three miners at the start of 2026 reports one of them showing as online in the Compass dashboard while the mining pool showed it as not performing — a discrepancy the customer cannot resolve from their own side, and one they say other reviewers describe too. Others report miners offline for extended periods after purchase and support going quiet when that happens. If you host here, treat the dashboard's own status field as unverified and reconcile it against your pool's reported hashrate yourself. Both patterns appear in recent reviews, so this reads as variable service rather than a trend in either direction — which, on a base this large, is itself the finding: the experience here appears to depend on which units and which facility you end up with. One caution on reading the newest one-star entries, and it materially affects the score. Several are not customer reports at all but advertisements, resolving into the name of a rival mining service or a third-party "recovery" operation the reviewer credits for getting their money back. Three of the eight most recent entries on file follow that template — two are excluded here as not customer evidence, and a third pairs a genuine-sounding complaint with a closing plug for a named competitor. Those tails are bait rather than evidence. On a profile this heavily trafficked, expect more of them. Re-checked against the 2026-09-02 Trustpilot refresh: the score has slipped 3.4 to 3.3 and the count has risen 791 to 792 — and the single review added in that window is itself one of the advertisements described above, a one-star with no checkable claim about Compass that resolves into praising a named rival for paying its customers promptly. So the visible average moved down on an entry that carries no information about this company's service. That is worth stating plainly, because it is the clearest available illustration of why the star number here should be read with the profile's spam problem in mind rather than at face value. Nothing in the genuine reviews has moved the balance since the last read; the most recent authentic entry, dated 26 August 2026, is positive.

Compiled from public forum/search discussion (via manual research, automated tools, or both), not independently verified. Reflects poster opinions, not confirmed fact.

🔍 View on Trustpilot ↗

Google Search SummaryD

Corroborates this company's already-extensive, well-documented negative reddit_summary: BBB complaints, ComplaintsBoard entries, and Trustpilot reviews independently describe the same pattern already on file — miner delays/offline periods, billing overcharges (customers charged well above agreed rates), and continuous reassignment of hosted units causing insufficient active miners. No new allegations beyond what's already documented; this is additional-source confirmation of the existing pattern, not new information.

Compiled from public forum/search discussion (via manual research, automated tools, or both), not independently verified. Reflects poster opinions, not confirmed fact.

🔍 Search Google for "Compass Mining reviews" ↗

Reddit SummaryF

Searched all three angles — exact ("Compass Mining", 2026-08-30), review (2026-08-29) and hosting (2026-08-28). Identity is unambiguous throughout: compassmining.io, the ASIC hosting brokerage, with its own u/CompassMining account describing itself as "the largest buyer and seller of ASIC hosting space". Collisions discarded were the extractive-mining and critical-mineral-stock subreddits, and a cluster of r/BooksThatFeelLikeThis and r/TwoSentenceHorror noise dragged in by the phrase "Horror Story" in one thread title. The record is close to single-direction and has been for years. Eight substantial threads, roughly twenty-two genuine customer mentions, and the same failure described independently over and over: machines that do not run, billing that continues while they do not, and support that cannot be reached. The specifics matter more than the volume. In "Compass Mining, Horror Story or SNAFU?" the original poster paid $16,000 for an S19 ordered December 2021 for a September 2022 deployment; it came online in mid-January 2023, went down in April, and was still offline four months later, having earned $600 against $300 of hosting fees — a return the poster computes at 0.02%. In the same thread: a customer with four units, one "out for repair" for nine months while still paying its monthly fee, reporting that escalated support tickets "just vanish into the ether"; a customer who had paid shipping, whose contract had been up for months, who had "sent over 100 email[s]" and still could not get his machines returned; a customer who rebuilt his own hosting environment, forced repatriation of his S19j Pros, and found on inspection that "two of them were clearly not the units I paid for, and another was located in a completely different state than they claimed"; and accounts holding 12 and 18 units describing multi-year deployment delays and "100% disaster". In "Compass Mining - Advice" a partner's fleet of roughly sixty miners had all been up simultaneously exactly once, with one running at the time of writing, "charging as if everything is up and running"; another commenter's warranty repair was quoted at full price until he pointed out the unit was under warranty. The most systematic account is a long, structured review posted to both r/BitcoinMining and r/CompassMining (25 votes): six miners, not once all six operational simultaneously since January 2023; support responses taking up to three months; relocations causing three-month outages; no proactive monitoring at all, so miners sat offline or degraded until the customer reported them. Its sharpest finding is the asymmetry — a miner that failed within weeks, was repaired over months, failed again, and was then declared out of warranty, the warranty having lapsed during the company's own delay, with the options offered being decommission or pay to upgrade; while "if you are late with a monthly payment by even a single day, CompassMining's support team suddenly becomes extremely responsive". The post is evidenced with a hashrate graph comparing contracted against delivered output. This is not confined to the 2022 collapse. Threads titled "Avoid Compass Mining at all costs" (38 votes, 49 comments), "Compass Mining Review (March 2022) tl;dr Avoid them" (27 votes, 74 comments) and "Compass review 2022 - Discord deleted & Russia and deployment issues" (52 votes, 59 comments) establish the pattern; a "Compass Mining Lawsuit" thread follows two years ago; and three months before this pass someone opened "Compass Mining Class Action Lawsuit" in r/BitcoinMining — "miners mysteriously down for months with compass mining and little to no communication please reply here to join a class action lawsuit". Two industry participants corroborate from outside the customer base: one who has known both employees and customers says "they never have good things to say", another that "Compass is not a reputable hosting provider. They've lost significant credibility." What exists on the other side is thin and old, and is recorded honestly. A well-received August 2021 review thread (146 votes) predates the failures. A 2022 customer accepted a three-month deployment delay because the company granted a free year of hosting — while warning in the same comment about default risk and that "the money you pay for a miner today is most likely paying for a miner they sold 4 months ago". Another early customer reported "very few problems personally but compass is plagued by delays". One 2024 comment in the lawsuit thread is genuinely mitigating: "Compass has gotten a lot better with notifications and showing what they sent to the host." A NiceHash partnership announcement from a year ago is marketing, not customer evidence, and its single reply is an unrelated advertisement for betting automation. Graded F, settling upward in severity from the stored D-. The rubric's F is "multiple independent reports of the same failure type (non-payment, undelivered hardware, locked accounts)", and that is met many times over by named, unconnected accounts describing hardware withheld after contract end, service billed but not delivered for months, and in one case units that were not the ones purchased. D- would require that nothing rise to a non-payment or non-delivery allegation, which is no longer a fair reading of this file. Confidence high — twenty-two genuine mentions across eight threads spanning 2021 to 2026, with the most recent item three months old. Held at F and not F-: F- is this directory's flagging bar and the owner's call, and these remain customer accounts and a solicited class action rather than adjudicated findings. No separate Step 2b conduct adjustment applied — the failures here are customer-facing and set the grade directly under Step 2, so adjusting again for the same facts would double-count them.

Compiled from public forum/search discussion (via manual research, automated tools, or both), not independently verified. Reflects poster opinions, not confirmed fact.

🔍 Search Reddit for "Compass Mining" ↗

Bitcointalk SummaryD

Substantial, multi-source-corroborated Bitcointalk history centered on the same 2022 crisis already documented via Reddit and Google search: after being tied to a sanctioned Russian hosting partner, Compass forced customers to sell Russia-hosted miners at steep losses (~13k paid, ~4.5k offered) or deal with the sanctioned host directly. Separately, one Compass facility stopped paying its bills before the sanctions even began, undercutting that explanation, and the CEO/CFO resigned mid-2022 amid a reported "restructuring." Three independent, high-reputation forum members (mikeywith, DaveF, stompix) corroborated different pieces of this across real time as it unfolded, citing external sources (Twitter, CoinDesk). Forum posters debate reckless mismanagement vs. intentional scam without resolving it. A minority of mentions are neutral-to-positive (partnership announcements, a poster calling it "legitimate," another recommending it), and the company was still active and announcing new partnerships as of 2024. Grade reflects the same "seriously mismanaged, credible but unproven scam concerns" picture already established via other sources, not a new standalone finding.

Compiled from public forum/search discussion (via manual research, automated tools, or both), not independently verified. Reflects poster opinions, not confirmed fact.

🔍 Search Bitcointalk for "Compass Mining" ↗